Privacy Policy
Privacy Policy
Last updated: October 2026
At Loinnir Cabins, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, make a booking or stay at Loinnir Cabins.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act 2018 and other applicable Irish data protection and privacy legislation.
- Who We Are
For the purposes of applicable data protection law, the business responsible for your personal data is:
Lough Conn Accommodation Limited
Brackwansha
Knockmore
Ballina
Co. Mayo
Ireland
Lough Conn Accommodation Limited operates Loinnir Cabins and is the data controller of the personal data we collect and use in connection with our business.
Email: loinnircabins@gmail.com
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the email address above.
- What Personal Data We Collect
Depending on how you interact with us, we may collect some or all of the following information.
Booking and guest information
When you make or manage a booking, we may collect:
- your name;
- email address;
- telephone number;
- booking dates;
- number of guests;
- information about other guests included in your booking;
- billing information;
- booking and payment status;
- requests or information you provide in connection with your stay;
- correspondence between you and us; and
- information required to administer your reservation.
Payment information
Payments made through our booking system are processed using the payment facilities available through our booking platform and payment providers.
We do not intend to retain your full payment card details ourselves.
Depending on the payment method used, relevant payment information may be processed by the payment service provider involved in the transaction.
Communications
If you contact us by email, telephone, contact form or another communication method, we may keep records of that correspondence, including your contact details and the contents of your enquiry.
Website and technical information
When you use our website, certain technical information may be collected automatically, such as:
- IP address;
- browser and device information;
- operating system;
- pages visited;
- approximate usage information; and
- information collected through cookies or similar technologies.
The precise information collected depends on the technologies and services operating on our website.
Our use of cookies and similar technologies is explained in our Cookie Policy.
- How We Use Your Personal Data
We use personal data only where we have a lawful basis to do so.
Depending on the circumstances, we may use your personal data to:
- process and administer your booking;
- confirm and manage your reservation;
- communicate with you before, during and after your stay;
- provide check-in and check-out information;
- respond to enquiries and requests;
- process payments, refunds and other booking-related transactions;
- provide customer support;
- manage the cabin and your stay;
- deal with damage, additional cleaning or other matters arising from a booking;
- maintain appropriate business and booking records;
- comply with legal, accounting, tax and regulatory requirements;
- protect the security of our website, property, guests and business;
- prevent or investigate fraud, misuse or unlawful activity;
- establish, exercise or defend legal claims; and
- improve our services and website where we have a lawful basis to do so.
We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless we are permitted or required to do so by law.
- Our Lawful Bases for Processing
Under the GDPR, we must have a lawful basis for processing your personal data.
The lawful basis we rely on will depend on the circumstances.
Contract
We may process your personal data where this is necessary to enter into or perform our contract with you.
For example, this applies when we use your information to:
- make and administer your booking;
- communicate booking information;
- arrange your stay;
- process payments or refunds; and
- deal with issues arising from your booking.
Legal obligation
We may process your personal data where this is necessary for us to comply with a legal obligation.
This may include obligations relating to accounting, taxation, financial records, regulatory requirements or legal claims.
Legitimate interests
We may process personal data where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
- operating and administering Loinnir Cabins;
- managing our bookings and guest relationships;
- maintaining the security of our website and property;
- preventing fraud or misuse;
- protecting our business and legal rights;
- handling complaints and disputes; and
- improving our services and systems.
Where we rely on legitimate interests, we consider the potential impact on your privacy before carrying out the processing.
Consent
Where we rely on your consent, we will ask for it clearly and separately where required.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
- Who We Share Your Personal Data With
We do not sell or rent your personal data.
We may share personal data where necessary with trusted service providers who help us operate Loinnir Cabins.
Lodgify
We use Lodgify as our booking and reservation management platform.
Lodgify processes guest and booking information on our behalf so that we can operate our booking system, manage reservations and administer stays.
For this processing, Lough Conn Accommodation Limited is the data controller and Lodgify acts as a data processor.
Lodgify may use sub-processors and may process or store personal data outside the European Economic Area. Where international transfers occur, appropriate safeguards will be used in accordance with applicable data protection law.
Further information about Lodgify’s handling of personal data is available in its own privacy and data-processing documentation.
Other service providers
Where necessary, personal data may also be disclosed to other providers involved in operating our business, such as payment, website, IT, communications, professional or legal services.
We only share information that is reasonably necessary for the relevant purpose.
If we introduce additional services that process personal data, we will update this Privacy Policy where required.
Legal and regulatory disclosures
We may disclose personal data where required or permitted by law, including where necessary to:
- comply with a legal obligation;
- respond to a lawful request from a public authority;
- establish, exercise or defend legal claims;
- protect our rights or property; or
- protect the safety of our guests, business or other persons.
- International Transfers
Some of the service providers we use may process personal data outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with applicable data protection law and that an appropriate legal safeguard is in place where required.
This may include an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.
- How Long We Keep Your Personal Data
We do not keep personal data indefinitely.
We retain personal data for as long as reasonably necessary for the purpose for which it was collected and, where applicable, for as long as necessary to comply with legal, accounting, tax, regulatory or insurance requirements or to establish, exercise or defend legal claims.
For example:
- booking information will generally be retained for the period necessary to administer the booking and maintain appropriate business records;
- financial and transaction records will be retained for the period required by applicable accounting and tax requirements;
- correspondence may be retained for as long as reasonably necessary to deal with the relevant enquiry, booking, complaint or dispute; and
- information processed on the basis of consent will be retained only for as long as necessary for the relevant purpose, unless another lawful reason allows or requires us to retain it.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
- Your Data Protection Rights
Subject to certain legal exceptions and limitations, you have rights under the GDPR in relation to your personal data.
These may include the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete personal data;
- request erasure of your personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing, including processing based on legitimate interests;
- data portability, where applicable; and
- withdraw consent where we rely on consent as our lawful basis.
These rights are not absolute and may be subject to legal conditions or exceptions.
For example, we may need to retain certain information where we have a legal obligation to do so or where it is necessary to establish, exercise or defend a legal claim.
- How to Exercise Your Rights
If you would like to exercise any of your data protection rights, please contact us at:
Email: loinnircabins@gmail.com
Post:
Lough Conn Accommodation Limited
Brackwansha
Knockmore
Ballina
Co. Mayo
Ireland
Please provide enough information for us to identify you and understand your request.
We may need to request additional information to verify your identity before responding to certain requests.
We will normally respond to a valid request within the period required by applicable data protection law.
- Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Website: www.dataprotection.ie
The Data Protection Commission is the supervisory authority responsible for data protection in Ireland.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website or booking functionality to operate. Other cookies, such as analytics or advertising cookies, may require your consent under applicable Irish ePrivacy rules.
Where consent is required, we will ask for it through the relevant cookie-management mechanism.
You can find more information about the cookies used on our website in our Cookie Policy.
- Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to those who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to us over the internet, but we take reasonable steps to protect the information we hold.
- Personal Data Relating to Other Guests
If you make a booking on behalf of another person or provide us with personal information relating to other guests, you should ensure that you are authorised to provide that information and that the relevant person has been informed about how their personal data will be used.
Where appropriate, we may need to collect information about other members of your booking in order to administer the stay.
- Children’s Data
Our accommodation is not generally available to children unless specifically agreed in advance.
Our website and booking services are not directed at children, and we do not knowingly seek to collect personal data directly from children.
If you believe that a child has provided us with personal data unnecessarily, please contact us so that we can review the information and take appropriate action.
- Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing it with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, the services we use, applicable legislation or our data-processing practices.
The latest version will always be published on this page.
Where appropriate, we may also notify you of significant changes by other means.
- Contact Us
If you have any questions about this Privacy Policy, our use of personal data or your data protection rights, please contact:
Lough Conn Accommodation Limited
Brackwansha
Knockmore
Ballina
Co. Mayo
Ireland
Email: loinnircabins@gmail.com
Last updated: October 2026